Custom software built around how your business works.
When spreadsheets, disconnected tools or manual approvals slow work down, the right software starts with the workflow. We define the users, information and decisions before deciding what the first release should include.
A useful answer is the beginning of a product scope, not a promise about a particular technology.
Make the work visible before automating it.
These examples describe common operational friction. Discovery determines whether custom software is the sensible answer.
People copy the same information across tools.
Teams do not see the same status or record.
Decisions sit in email threads without a clear owner.
Changes in one system are not reflected elsewhere.
Useful answers require several exports and manual cleanup.
Follow one order through the business.
This conceptual example shows how user roles, data and exceptions affect the product design. The exact workflow would be mapped with your team.
- 01 / Submit
Order received
A sales user records customer, items and requested date.
- 02 / Approve
Manager checks terms
The system shows the decision needed and who can make it.
- 03 / Allocate
Stock is checked
An unavailable item becomes an exception for a person to resolve.
- 04 / Invoice
Finance receives the result
Approved details move forward without duplicate entry.
The first release would include only the steps and integrations agreed in scope. Exception handling and permissions are defined during discovery.
Eight starting points for a software brief.
These are the existing software services. The discovery work identifies which problem, product type and integration needs apply.
Discovery turns an idea into decisions.
We can scope discovery as a separate engagement where the requirements are uncertain. Its deliverables and fee would be agreed before that work begins.
A useful discovery output may include
- Workflow map and user roles
- Prioritized requirements
- Data and integration dependencies
- Assumptions and open questions
- Acceptance criteria
- Basis for a phased estimate
A first release, then informed next steps.
Prove the core workflow
Build the agreed roles, records, decisions and essential integrations. Demonstrate working flows and collect feedback against acceptance criteria.
Prioritize what earns its place
Review requests, operational feedback and dependencies. New features or changed requirements can affect cost and schedule, so we agree on changes before implementation.
Ask us to show the relevant work.
The currently published portfolio shows TunaTheme’s own website, journal and inquiry flow. It does not establish a delivered CRM, ERP or other client software product. We would identify the exact team role, product ownership and delivery contribution before presenting any additional private example in a proposal.
View the published work ↗Know what is being built and decided.
- 01Client shares process knowledge and access details.
Approve the scope
Confirm user roles, features, assumptions and acceptance criteria.
- 02Feedback and changes are recorded.
Review working demonstrations
See the workflow in use and report issues against the agreed behavior.
- 03Migration and launch responsibilities are clear.
Accept the release
Resolve agreed issues and sign off the release scope.
- 04Ongoing support is separately agreed.
Hand over and support
Review access, documentation, training and the route for future requests.
Data, access and ownership need answers.
The proposal should identify who owns existing data, which users can see or change it, what needs migrating and which external systems can be connected. Source-code access, third-party components, licences and a handover to another team are contractual scope items, not assumptions.
Cost depends on the workflow.
Roles, complexity, integrations, migration, review stages and support shape the estimate. If discovery is needed first, its scope and cost are agreed separately. We do not publish a fixed price for work that has not yet been defined. See our pricing approach ↗
Before building custom software.
When is custom software better than an existing product?
When a clear business workflow cannot reasonably fit available tools. We assess existing options and the cost of ownership before recommending a custom build.
What happens when requirements change?
We document the change, its dependencies and its effect on cost or timing before adding it to the agreed work.
Can you migrate our existing data?
Potentially. We review the source, quality, mapping and validation work before including migration in scope.
Can the system integrate with our tools?
That depends on available APIs, permissions and data requirements. We assess these during discovery.
Who owns the source code?
Ownership, access, third-party licences and handover terms are defined in the agreement before development begins.
Can another team support it later?
We can scope documentation and handover for another team. The code, account access and support transition need explicit agreement.
Is ongoing support included?
Support coverage, request process and recurring cost are separate terms. We do not assume they are included in the build.
What process needs a better tool?
Tell us who uses it, what happens today and where the friction is. An early description is enough to begin a scope conversation.
Do not send passwords or sensitive business data through this form.
Discuss your software requirements
Describe the workflow, users and systems involved.